faq


Ready to ship products will ship within 2 business days. Shipping rates with the USPS typically arrive within 3-5 business days after shipping, but it could take longer. We are not responsible for the time it takes an item to ship once it leaves. If you are shipping an important, time sensitive order, I would suggest going with UPS 2 or 3 day, or whatever guaranteed day service you need. They have proven to be more reliable for time sensitive or guaranteed by deliveries

Made to order items ship within 2 business days of completing the fabrication of the order, and the time frame will vary upon the size of the order and work involved and will be quoted before payment is accepted or work started. Generally, the listing will convey the time needed to make the item.

We can ship via any options available at USPS, UPS, or Fed Ex, for the actual cost of shipping plus $1.99 handling fee.

Issues with orders are very rare, but if something happens we will make sure to help you in whatever way we can; however, there is not much we can do in regards to third party shipping companies once it leaves our hands. If you are concerned about lost shipments, please consider adding insurance to your shipping. Standard current rates  for insurance through the shipping carrier applies.

We do have a return and exchange policy for up to 90 days after purchase. You can read the details of the policy in the terms section linked at the bottom of the page, as some items, like final clearance and custom made orders or custom altered pieces, are excluded from being eligible for return or exchange unless special circumstances apply.

Contact Us if you have any issues and we will reply within 24 hours.

 

Yes. Please email info@jessicaklaaren.com to request a linesheet or wholesale information.

Yes, within some parameters. I can design you something and make it for you  with some details you can customize or request, as long as it is something I have the skills, tools, and confidence to make. If you approach me with a picture of a mass manufactured item and ask me “can you make this for me?” The answer is no, because that is both illegal and no fun for me creatively. Please note custom items are going to cost a bit more than in stock items on my site because I’m taking extra time with it and making only one piece or order at a time.

Yes! You can get an instant 20% off code by clicking HERE.